Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | Thx Just wanted to let you know that apparently the third time is the charm. I received a replacement frame yesterday that is undamaged. Thank you for sticking with this and ensuring I received my order safe and sound.
Donald, | Thanks so much! Just received my order.
The photo I sent in was one of my wife and myself on a beautiful beach on Vancouver Island.
We are very pleased with the final product, shipping was fast,
packaging very professional, even came with all the hardware to hang immediately.
Looking forward to my next order with VOC.
Thanks so much.
Jeff and Yasmin Ilutowicz.
Jeff ilutowicz, Sooke B.C. | It's gorgeous... I'm very happy with your service. I thought your website shopping was well set up, and the delivery was great. But the best part is the piece of art I now have in our apartment. It's gorgeous. Thanks so much, and I would highly recommend you to anyone.
katie schaitel, Squamish |